The Rapid Growth of BPO Services in Bangladesh
In Bangladesh, the number of BPO companies is increasing rapidly, positioning the country as a competitive player in the global outsourcing market. Over the past five years, the BPO services industry has achieved an annual growth rate of over 40%, making it one of the fastest-growing sectors in the nation. This growth trajectory is expected to persist in the coming years. A Booming Industry Business Process Outsourcing in Bangladesh generated more than $700 million in revenue in 2022, according to the Bangladesh Association of Contact Center & Outsourcing (BACCO). Employing over 100,000 individuals, this industry creates job opportunities and contributes significantly to the economy. With the expansion of the business sector, the number of employees is expected to increase substantially. Call center outsourcing companies dominate the Bangladeshi BPO industry, contributing more than 60% of its revenue. As Bangladesh emerges as a hub for BPO firms, it is crucial for businesses ...