The Rapid Growth of BPO Services in Bangladesh

 

In Bangladesh, the number of BPO companies is increasing rapidly, positioning the country as a competitive player in the global outsourcing market. Over the past five years, the BPO services industry has achieved an annual growth rate of over 40%, making it one of the fastest-growing sectors in the nation. This growth trajectory is expected to persist in the coming years.

A Booming Industry

Business Process Outsourcing in Bangladesh generated more than $700 million in revenue in 2022, according to the Bangladesh Association of Contact Center & Outsourcing (BACCO). Employing over 100,000 individuals, this industry creates job opportunities and contributes significantly to the economy. With the expansion of the business sector, the number of employees is expected to increase substantially.

Call center outsourcing companies dominate the Bangladeshi BPO industry, contributing more than 60% of its revenue. As Bangladesh emerges as a hub for BPO firms, it is crucial for businesses to carefully evaluate potential outsourcing partners.

What is BPO?

Business Process Outsourcing (BPO) involves contracting specific business tasks, such as customer service, accounting, data entry, or IT services, to a third-party service provider. BPO can be categorized into two main types:

• Front-office BPO: Includes customer-related services such as marketing, sales, and customer support.

• Back-office BPO: Encompasses internal business functions such as human resources, accounting, and administrative tasks.

The primary advantages of BPO include cost savings, increased efficiency, and the ability to focus on core business activities. However, challenges such as quality control, communication barriers, and data security must be managed effectively.

Top 10 BPO Companies in Bangladesh

Here are the leading BPO companies in Bangladesh, offering a wide range of services to clients both locally and globally:

1. RECOM

Founded in 2015, RECOM has established itself as a leading BPO company, providing high-quality services to companies like Grameenphone, Wipro, and Linde. Specializing in back-office services such as expatriate service management, accounting, payroll, HR services, and IT solutions, RECOM is known for its reliability and international standards.

2. QUANTANITE

Established in 2013 by Mikko Tamminen, Quantanite has grown into a global powerhouse with over 1,000 professionals in London, Stockholm, Helsinki, and Dhaka. Their services include content moderation, transcription, online data collection, and call center auditing, catering to large enterprises and fast-growing companies.

3. GENEX INFOSYS LTD.

Part of the IPE Group UK, Genex Infosys offers inbound and outbound customer service, digital services, and back-office management. Serving clients in telecom, banking, government, and retail, Genex is a comprehensive solution provider for diverse business needs.

4. ASL BPO

Founded by Zayed Ahmed, ASL BPO offers 24/7 backend office support to clients in the USA, Spain, Hungary, and Australia. Their services range from virtual assistance and customer care to data entry and digital marketing, including SEO, SEM, and SMM.

5. SERVICE ENGINE BPO

Supported by a leading Bangladeshi conglomerate, Service Engine BPO (SEBPO) serves major US companies like AOL, AdTheorent, and ScrollMotion. With expertise in digital advertising operations, application development, and quality assurance, SEBPO is a trusted outsourcing partner.

6. DIGICON TECHNOLOGIES LTD.

A key player in call center services, Digicon Technologies serves industries like banking, pharmaceuticals, and electronics. With an annual revenue of $350,000 USD, Digicon is recognized for its excellent customer support services.

7. FIFOTECH

Founded in 2004 by Towhid Hossain, FifoTech offers contact center operations, finance accounting outsourcing, DLP solutions, and HR management. As one of the oldest BPO firms in Bangladesh, FifoTech has a strong reputation for reliability.

8. SKYTECH SOLUTIONS LLC

With over 350 employees, Skytech Solutions specializes in inbound and outbound calling, customer care, and other call center operations. Their consistent growth underscores their commitment to delivering high-quality services.

9. SYNERGY SOLUTIONS

Co-founded by Arman Kabir and Arefin Abir in 2012, Synergy Solutions offers call center services, virtual assistance, chat support, SEO, and social media marketing. They serve clients in the USA, Europe, and Australia, making them a versatile BPO provider.

10. SYNTECH SOLUTIONS LTD.

An ISO-certified company, Syntech Solutions specializes in software development, mobile applications, and web design. Their certification and technical expertise ensure high-quality services for their clients.

Why Bangladesh for BPO Services?

Bangladesh has become an attractive destination for BPO services due to:

• Cost-effectiveness: Competitive pricing compared to other outsourcing markets.

• Skilled Workforce: A large pool of talented professionals with proficiency in English.

• Improving ICT Infrastructure: Rapid advancements in technology and connectivity.

• Government Support: Policies and incentives promoting the ICT and outsourcing sectors.

• Strategic Location: Proximity to major global markets.

FAQs

What services do these BPO companies offer? They provide expatriate services, payroll management, customer support, IT support, data entry, HR management, financial services, software development, digital marketing, and telemarketing.

How do these BPO companies ensure data security? They implement robust cybersecurity systems, conduct regular audits, train employees, use encrypted communication, and enforce non-disclosure agreements (NDAs).

How can businesses choose the right BPO company in Bangladesh?

• Define your needs

• Research reputation and reviews

• Compare costs

• Check technical capabilities

• Evaluate communication

• Request references

Conclusion

Bangladesh’s BPO industry is booming, offering a range of services that rival more established markets. Whether you need customer service, digital marketing, or backend support, the top 10 BPO companies in Bangladesh are well-equipped to deliver exceptional quality and competitive pricing.